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Outsourcing’s Secret Sauce
Deloitte’s report Outsourcing, Today and Tomorrow, just published, attempts to define the secret sauce for outsourcing. The authors are engagingly frank: “We wish we could wrap up this paper with a...
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Effective Collaboration And Outsourcing Success
One slide (below) from an HfS Research webinar yesterday highlighted how effective collaboration is at the heart of outsourcing success. Coming from HfS – at the center of the industry, with no...
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Process Resistance
I see two kinds of resistance to joined-up process thinking. Sometimes it’s a failure of imagination. People who can’t imagine that things could be significantly better. The opposite of visionary. More...
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The Patchwork Enterprise
The enterprise of the future looks something like patchwork. In a good sense. Patchwork quilts can be beautiful, blending diversity into a coherent whole – and uniquely distinctive. Often it’s...
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Shared Services: Search For Missing Benefits Continues
Deloitte’s 2013 Global Shared Services Survey report, just published, confirms that things are progressing as expected. There’s growth – in the breadth of services offered, and in the spread of...
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It’s Not A Talent Gap Holding Back Outsourcing
It seems to me that HfS Research and Accenture are drawing the wrong conclusions in urging investment to close ‘a talent gap’ that is preventing outsourcing buyer organizations from driving innovation...
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Shared Services: New Frontiers – And Risks
Genpact has a neat graphic (right) on the three generations of a Shared Services Organization (SSO) in a paper for the European SSON Week next month. Genpact echoes Deloitte on the strategic...
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GBS: The Limits of Centralized Governance Teams
Last week’s webinar on HfS’s survey findings on GBS confirmed the continuing ascent of GBS (ignore the title! No-one beats HfS at razzamatazz…). For me, it re-opens a debate about governance because at...
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GBS: Governance Challenges
Hats off to governance professionals for their refreshing candour. Just 4% of them say that they are certain about the value that they bring to their business according to The Future of Governance,...
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Robotic Process Automation: The A-Z of RPA
Hats off to Barbara Hodge and SSON for two useful webinars yesterday on RPA. I’ve been trying to ignore RPA for months – but clients, partners and colleagues keep bringing it up. My take was that RPA...
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